Resolve Issues and Complexity with Our Managed TAC Service

Our managed technical help centre offers 24x7 technical support. The TAC solutions satisfy client expectations and resolve issues fast to secure data. Our highly-skilled personnel with multi-vendor, multi-technology knowledge helps to establish a world-class technical support centre. Along with enabled operational IT systems, for our OEM partners.

Avedge's TAC support services encompass helpdesk, incident, ticket, issue, and service availability, supported by established protocols and SLAs. It provides 24x7 worldwide L1, L2, and L3 support for multi-technology, multi-vendor situations. We provide comprehensive technical assistance. Our TAC reduces business impact and service failure. End-users will have minimal issue resolution delays and continuous status updates.

Managed TAC Services are offered by Avedge

By outsourcing your Technical Assistance Center (TAC) to Avedge, you can concentrate on the outcome of customer satisfaction with post-sales technical assistance and stop worrying about the hustle of customer demands. As part of our TAC-as-a-service, we will handle issues and complexity for you.

Why Choose Avedge As Your TAC Support ?

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  High level of investment

  We've put a lot of effort into training our workforce and developing our technological capabilities.

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  Trained Professionals

  We have certified engineers who are skilled at troubleshooting and have a lot of knowledge.

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  Continual Improvement

  We have a continuing education programme so that we can discover new ways to attack.

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  Devoted resources

  We give centres dedicated resources so they can run support around the clock using multiple channels of Managed TAC services.

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  Growth

  We are aware that a large number of tickets need to be handled, and we must take precautions to avoid losing any tickets.

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  Services for managing TAC

  We fill up the gaps in missing business customer support in order to work diligently for your renowned account.

Benefits You Get

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  Service window made just for you

  We offer different service window options, such as 24x7, 8x5, and 16x5, based on your geographic needs.

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  Services for consulting

  SLA-based method, We offer customised SLA-based managed TAC solutions to make sure that customers are happy and meet the standards of your business.

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  Security for Database Transfer

  Review All the Time, We give audit and operational reports to see how well the delivery is going.

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  Checking for security

  Multi-channel support, We have skilled people who can help you by email, phone, and chat.

Specialisation of Avedge

We offer Managed Technical Assistance services to our clients all over the world. We have a wide range of service options because we've been in business for a long time and have worked on projects of different sizes and scopes all over the world.